Refund policy

We are a family owned business with 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hey@tinymightyhumans.com. Please note that returns will need to be sent to the following address: Martha-Walz-Birrer St, 1, 79115 Freiburg, Germany

If your return is accepted, we’ll send you a return shipping label, however, you are liable to pay for the return shipping fee which will be different depending on the item size and weight; as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hey@tinymightyhumans.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like bulky items, high-value items, products from our cooperating partners, custom products (such as special orders or personalised items), and personal care goods. Please always read the product information for every single product as it gives precise information about shipping and return of that particular item and always get in touch with us if you have questions or concerns about your specific item.
Thus, unless stated all other items are subject to be returned, within the 14 day period, of course. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hey@tinymightyhumans.com.